SHIPPING & DELIVERY POLICY

At Somnia Jewels, every creation is individually handcrafted with care and attention to detail. We do not hold finished products in stock. Each piece is made exclusively upon order, ensuring the highest standards of craftsmanship, quality and attention to detail.

1. HANDCRAFTED PRODUCTION & PROCESSING TIME

As every Somnia creation is made to order, please allow 15–20 days for production before your order is dispatched.

Each piece is individually handcrafted using carefully selected materials and precious stones. Production times may vary slightly depending on the complexity of the design, the availability of materials and the specific requirements of each creation.

Please note that the production period is separate from the shipping and delivery period.

Once your creation has been completed and passed our quality control checks, it will be carefully packaged and dispatched to your specified delivery address.

2. SHIPPING & DELIVERY

Somnia Jewels offers complimentary international shipping.

Delivery times vary depending on the destination country, the courier service and customs clearance procedures.

All orders are shipped using reputable, trackable courier services. Once your order has been dispatched, you will receive a shipping confirmation and tracking details, where available.

Please note that delivery estimates are indicative only and cannot be guaranteed. Delays caused by customs inspections, courier operations, adverse weather conditions, public holidays or other circumstances beyond our reasonable control may affect the expected delivery date.

3. INSURED SHIPPING & VALUABLE ITEMS

Given the precious materials and significant value of our creations, every shipment is insured for the full declared value of the jewellery.

We take particular care in packaging and dispatching each order to ensure that your creation reaches you safely.

All shipments are sent using secure delivery services with tracking and, where available, signature confirmation.

In the unlikely event that a parcel is lost or damaged in transit, please contact us immediately at somniajewels@gmail.com.

Customers are kindly requested to inspect their parcel upon delivery and notify us as soon as possible of any visible damage, missing items or signs of tampering, providing photographs and relevant documentation where available.

Somnia Jewels will liaise with the courier and insurance provider to investigate the matter and arrange an appropriate resolution in accordance with applicable consumer protection laws and the relevant insurance terms.

4. CUSTOMS DUTIES, IMPORT TAXES & INTERNATIONAL ORDERS

Orders delivered outside the European Union may be subject to import duties, customs charges, local VAT, sales taxes or other fees imposed by the destination country's authorities.

These charges are not included in the purchase price or shipping costs unless expressly stated at checkout.

All applicable import duties, taxes and customs clearance charges are the sole responsibility of the customer and must be paid directly to the relevant customs authority or delivery carrier.

By placing an order with Somnia Jewels for delivery outside the European Union, the customer acknowledges and accepts responsibility for any applicable import charges.

Please be aware of the following:

• Customs duties and import taxes vary depending on the destination country, the value and classification of the jewellery and local regulations.
• Somnia Jewels has no control over these charges and cannot determine their exact amount in advance.
• Customers are responsible for checking the applicable import regulations and potential charges in their country before placing an order.
• If additional documentation is required by customs authorities, customers must cooperate and provide the necessary information to facilitate customs clearance.

Failure to pay customs duties or import taxes: If a customer refuses to pay applicable customs duties, taxes or clearance charges, resulting in the parcel being delayed, held, returned to sender or abandoned, Somnia Jewels shall not be held responsible for the resulting delivery failure.

Where legally permitted, any additional costs incurred as a result of such refusal, including return shipping, customs charges, storage fees or other carrier expenses, may be deducted from any refund due to the customer.

Any refund or other resolution will be handled in accordance with applicable consumer protection legislation. Refusal to pay import charges does not automatically entitle the customer to a full refund.

5. TAXES & PRICING

Prices displayed on the Somnia Jewels website are presented in the applicable currency.

For customers in European Union countries, prices are displayed inclusive of applicable taxes, where these are collected at checkout.

For other international destinations, additional import duties, taxes or customs charges may apply upon arrival, as described above.

Customers are responsible for any charges not collected at checkout.

6. DELIVERY ADDRESS & FAILED DELIVERIES

Customers are responsible for providing a complete and accurate delivery address, including the recipient's full name, street address, postal code, telephone number and any other information required for successful delivery.

Somnia Jewels cannot be held responsible for delivery issues resulting from incorrect, incomplete or inaccurate information provided by the customer.

If a delivery attempt is unsuccessful, customers are responsible for following the courier's instructions to arrange redelivery or collection.

If a parcel is returned to Somnia Jewels due to an incorrect address, failure to collect the parcel or other circumstances attributable to the customer, additional shipping costs may apply to arrange a new delivery, where permitted by law.

7. ORDER CANCELLATIONS & CHANGES

As every Somnia creation is individually handcrafted following the placement of an order, customers are encouraged to carefully review their order details before completing their purchase.

Any request to modify or cancel an order should be submitted as soon as possible to somniajewels@gmail.com.

Once production has commenced, changes or cancellations may no longer be possible.

This provision does not affect any statutory cancellation or withdrawal rights that may apply under applicable consumer protection legislation.

For creations made to the customer's specific requirements or clearly personalised, statutory exceptions to the right of withdrawal may apply.

8. CONTACT & CUSTOMER ASSISTANCE

For any questions regarding production times, shipping arrangements, tracking information, customs procedures or delivery assistance, please contact our team.

Email: somniajewels@gmail.com

Our team will be pleased to assist you throughout the process, from the creation of your jewellery to its delivery.

Somnia Jewels reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will apply to orders placed after the updated policy has been published. Nothing in this policy shall limit or exclude any rights granted to consumers under applicable law.